Storage Roehampton Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Roehampton provides removal, transport and storage services to customers. By booking or using any of our services you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Storage Roehampton in relation to the services provided.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the person, firm or company purchasing or using the services.
Services means any removal, transport, packing, loading, unloading, storage, or related services supplied by Storage Roehampton.
Goods means any items, effects, furniture, boxes or property handled, transported or stored as part of the services.
Contract means the agreement between Storage Roehampton and the customer for the supply of services in accordance with these Terms and Conditions.
2. Scope of Services
Storage Roehampton offers domestic and commercial removal and storage services, which may include collection, loading, transportation, unloading, delivery, packing and unpacking, and short or long term storage. The precise scope of services will be agreed with you at the time of booking and will be confirmed in your booking confirmation or written quotation.
Any services requested that are not set out in the quotation or booking confirmation will be deemed additional services and may incur further charges. Storage Roehampton reserves the right to refuse to carry out any service that in our reasonable opinion would be unsafe, unlawful, or beyond the scope of a standard removal and storage service.
3. Booking Process
You may request a quotation for services by contacting Storage Roehampton and providing accurate information regarding the property access, inventory of goods, dates, and any special requirements. Quotations are based on the information you provide and are subject to survey or further clarification where necessary.
A booking is not confirmed until Storage Roehampton has issued a booking confirmation and you have accepted any applicable deposit or payment terms. We reserve the right to decline a booking at our discretion, including where the job is outside our usual service area or capacity.
The customer is responsible for ensuring that all information supplied at the time of quotation and booking is complete and accurate. If it becomes apparent that the details provided were incorrect or incomplete, Storage Roehampton may adjust the charges or, where necessary, refuse to proceed with the services.
4. Quotations and Prices
All quotations are based on normal working hours and conditions, reasonable access at both collection and delivery addresses, and the information supplied by you. Unless otherwise stated, quotations do not include packing materials, dismantling or reassembling of furniture, disconnection or reconnection of appliances, parking charges, congestion or toll charges, customs duties, storage insurance, or any other additional charges.
Prices may be adjusted where:
There are changes to the services requested, including changes to dates, addresses, access conditions or volume of goods.
Delays occur that are beyond our control, including but not limited to waiting for keys, traffic restrictions or late access to premises.
Additional labour or time is required due to circumstances not disclosed or reasonably foreseeable at the time of quotation.
All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
5. Payments and Deposits
Payment terms will be set out in your quotation or booking confirmation. Storage Roehampton may require a deposit to secure your booking, payable within the timeframe specified. Deposits are generally non refundable except as expressly stated in these Terms and Conditions or where required by law.
Unless otherwise agreed in writing, all charges for removal services are payable in full prior to or on the day of service, before unloading is completed. Storage charges are payable in advance, typically on a weekly or monthly basis depending on the storage arrangement agreed.
If payment is not received when due, Storage Roehampton may refuse to carry out or continue services, may withhold delivery of goods, or may exercise a lien over the goods in our possession until payment is received in full. Interest may be charged on overdue amounts at a reasonable rate from the due date until the date of payment in full.
6. Cancellations and Postponements
If you need to cancel or postpone your booking, you must notify Storage Roehampton as soon as possible. The following cancellation charges may apply, unless otherwise stated in writing:
Cancellation more than seven days before the service date may incur no charge or a nominal administration fee.
Cancellation between two and seven days before the service date may incur a charge of up to fifty percent of the quoted price.
Cancellation less than two days before the service date, or failure to be available to allow us to carry out the services, may incur a charge of up to one hundred percent of the quoted price.
Postponements may be treated as cancellations at our discretion, depending on the notice provided and our ability to reallocate resources. Any deposit paid may be retained or applied against a rescheduled booking, subject to agreement.
7. Customer Responsibilities
You are responsible for:
Providing adequate and safe access to the premises at collection and delivery addresses, including parking arrangements, permits and any necessary permissions from property owners or authorities.
Ensuring that all goods to be moved are properly packed, secured and labelled where you are undertaking your own packing, and that all fragile or high value items are brought to our attention.
Removing or securing any fixtures, fittings or appliances that are to be transported, and disconnecting all electrical, gas or water connections where necessary.
Ensuring that no goods are transported or stored in breach of any law, regulation or these Terms and Conditions.
You must not submit for removal or storage any goods that are hazardous, explosive, illegal, perishable, live animals, plants, cash, bonds, securities, jewellery, precious metals or stones, or other high value items unless specifically agreed in writing. Storage Roehampton reserves the right to refuse to handle any such items and will not be liable for any loss or damage to items that we have not agreed to carry or store.
8. Access and Parking
You must ensure that suitable parking is available for our vehicles at both collection and delivery addresses. Any parking permits, dispensations or permissions required must be arranged by you in advance, unless otherwise agreed in writing. You will be responsible for any parking charges, fines or penalties arising from insufficient arrangements or restrictions not disclosed to us.
Where access is restricted, including but not limited to narrow roads, height restrictions, internal stairs, long carries or limited lift access, additional charges may apply for extra labour, equipment or time required. If access is so restricted that we cannot safely or reasonably carry out the services, we may terminate the contract and charge a reasonable fee for our time and costs incurred.
9. Storage Terms
Where goods are placed into storage with Storage Roehampton, the following additional terms apply:
Goods will be stored in a facility chosen by Storage Roehampton, which may be operated directly by us or by a trusted partner. We will take reasonable care to ensure that the facility is secure and suitable for the storage of general household and office goods.
You are responsible for ensuring that goods placed into storage are appropriately insured, whether through your own insurance policy or any cover that may be offered or arranged through Storage Roehampton, subject to separate terms.
Access to stored goods is by appointment and may incur a handling charge. We may require reasonable notice to arrange access or retrieval.
If storage charges remain unpaid, Storage Roehampton may exercise a lien over the stored goods and, after giving reasonable notice, may arrange for sale or disposal of the goods to recover unpaid charges and associated costs, returning any surplus funds to you where identifiable.
10. Waste and Environmental Regulations
Storage Roehampton is not a waste carrier or disposal contractor unless explicitly agreed in writing as part of a separate service. We will not remove or dispose of domestic refuse, hazardous materials, clinical waste, rubble, soil, building materials, or large quantities of unwanted items unless this has been agreed in advance and priced accordingly.
You must not present for removal or storage any goods that are contaminated, infested, damp, mouldy or likely to cause harm to persons, property or the environment. Where such items are discovered, we may refuse to handle them or may arrange for their isolation, disposal or cleaning at your cost.
Any disposal services that we do agree to provide will be carried out in compliance with applicable waste and environmental regulations. You remain responsible for any fines, penalties or costs incurred as a result of providing us with goods that are unlawful to dispose of or which you do not have the legal right to discard.
11. Liability and Limitations
Storage Roehampton will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property, whether in transit, during handling or in storage, is limited as set out in this section.
We will not be liable for any loss or damage arising from:
Inherent defects, natural deterioration or pre existing damage to goods.
Failure to adequately protect goods that you have packed yourself.
Acts or omissions of the customer or any third party.
Weather conditions, traffic, acts of God, unforeseen circumstances or events beyond our reasonable control.
Indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress or inconvenience.
Where we are found liable for loss or damage to goods caused by our negligence or breach of contract, our liability will, at our option, be limited to either the reasonable cost of repair or replacement of the damaged goods, taking into account age, condition and depreciation, or a fixed monetary limit per item or per job as specified in our quotation or separate insurance terms.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
12. Claims and Complaints
If you believe that loss or damage has occurred, you must notify Storage Roehampton in writing as soon as reasonably practicable and in any event within a reasonable period after the services are completed or after you become aware of the issue. You should provide details of the items affected, the nature of the damage or loss, and supporting evidence where possible.
We will review any claim or complaint promptly and may request access to inspect the items or premises. Failure to report issues within a reasonable period may affect our ability to investigate and may limit or invalidate any liability on our part, except where prohibited by law.
13. Insurance
You are strongly advised to ensure that your goods are adequately insured during removal and storage. You may be able to extend your existing household or business insurance to cover the services, or arrange separate cover. Where Storage Roehampton offers or facilitates insurance, this will be subject to separate terms and conditions, which you should review carefully.
14. Data Protection and Privacy
Storage Roehampton will collect and process personal data necessary to provide the services, manage bookings, administer payments and comply with legal obligations. We will handle personal data in accordance with applicable data protection laws and our privacy practices. Personal data will be kept secure and will only be shared with third parties where necessary for the provision of services, legal compliance, or with your consent.
15. Force Majeure
Storage Roehampton will not be liable for any failure or delay in performing our obligations under the contract where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, natural disasters, war, civil unrest, industrial disputes, transport disruptions, or government restrictions. In such circumstances, we may suspend or reschedule the services and will endeavour to minimise disruption where reasonably possible.
16. Termination
Either party may terminate the contract where the other party commits a material breach of these Terms and Conditions and, where the breach is capable of remedy, fails to remedy it within a reasonable period after receiving notice. Storage Roehampton may also terminate the contract immediately where it becomes apparent that the customer has provided false or misleading information, is using the services for unlawful purposes, or is abusive or threatening towards our staff.
Upon termination, you will remain liable for all charges incurred up to the date of termination and for any costs reasonably incurred by Storage Roehampton as a result of the termination, including storage, transport or disposal costs where applicable.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales. You and Storage Roehampton agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract or its subject matter.
18. General Provisions
If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any waiver of a breach of these terms must be in writing and shall not be deemed a waiver of any subsequent breach.
These Terms and Conditions may be updated or varied from time to time. The version in force at the time of your booking will apply to your contract unless a variation is expressly agreed in writing between you and Storage Roehampton.
Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act or otherwise, unless expressly stated.
