Terms and Conditions for Roehampton Storage Services

These Terms and Conditions govern the supply and use of storage services provided by Roehampton Storage. By making a booking, accessing a storage unit, or using any related service, you agree to be bound by these terms. They are intended to set out the rules for booking, payment, cancellation, use of units, liability, prohibited goods, waste handling, and other important matters relating to your storage agreement. Please read this document carefully before proceeding with a reservation or entry into a storage facility.

In these terms, references to “we”, “us”, and “our” mean Roehampton Storage, and references to “you” and “your” mean the customer, hirer, or authorised user of the storage unit. Where an individual acts on behalf of a business, charity, partnership, or other organisation, that person confirms they have authority to bind that entity to these terms. These terms apply to the extent permitted by law and do not affect your statutory rights where they cannot legally be excluded.

By using our self-storage or container storage services, you acknowledge that storage is provided on a rental basis only and no bailment, warehouse custody, or enhanced duty of care is assumed beyond what is expressly stated in this agreement.

Booking Process and Formation of the Agreement

A booking for Roehampton self storage may be made in person, online, by telephone, or through any other method we make available from time to time. A booking request is not a guarantee of availability until confirmed by us. We may ask for identification, proof of address, business details, or other information necessary to verify the customer and complete the reservation. The selected unit type, size, access terms, and start date will form part of the contract once confirmed.

The agreement is formed when we issue a booking confirmation and, where required, receive any initial payment, deposit, or completed identity verification. We reserve the right to refuse or cancel a booking before commencement if we reasonably believe that the storage arrangement may breach these terms, present a risk to security, or be used for an unlawful purpose. You must ensure that all information supplied during the booking process is accurate, complete, and kept up to date.

Where a customer books a storage unit for business use, the person making the booking warrants that they are authorised to act for that business. Any misstatement, omission, or use of false identity details may result in immediate termination of the storage agreement. The customer is responsible for checking that the unit size, access hours, and any special conditions meet their needs before confirming the booking.

Payments, Fees, and Charges

All storage fees, charges, and any applicable deposits must be paid in advance unless we agree otherwise in writing. Payment terms may include rent, administration fees, lock charges, late payment fees, cleaning charges, disposal costs, and any other reasonable sums arising under these terms. Prices may change from time to time, but any revised rates will not apply retrospectively to an already paid period unless the contract specifically allows it.

You authorise us to collect all sums due by the method of payment you provide when booking or at a later time agreed between the parties. If a payment is declined, reversed, or not received by the due date, we may suspend access to the unit, require immediate settlement, or take other lawful steps to recover the debt. Late payment may also lead to interest, administration costs, or the exercise of lien rights where permitted by law.

Any promotional rate, introductory offer, or discounted period is subject to the conditions stated at the time of booking. Once the promotional period ends, standard rates will apply unless a different arrangement is confirmed in writing. If you require an invoice for business purposes, you remain responsible for ensuring that payment is made on time regardless of internal approval processes or delayed reimbursement.

Use of the Storage Unit

You must use the storage unit solely for storing lawful goods belonging to you or for which you have clear authority to store. The unit must not be used for residential purposes, business trading from the premises, or any activity that may create nuisance, hazard, or interference with other customers. You must keep the unit locked, maintain any supplied security devices, and prevent unauthorised access at all times.

Unless we agree otherwise, you are responsible for supplying a suitable lock and for ensuring that the unit is left clean and in good condition. You must not drill, paint, alter, or damage the unit. No structural changes, fittings, wiring, heating devices, or appliances may be installed without our written consent. You must comply with all facility rules, signage, access procedures, and reasonable instructions issued for safety, security, or operational reasons.

We may inspect a unit if we reasonably believe that these terms have been breached, a health and safety issue exists, there is an emergency, or such inspection is required by law. Where practicable, we will make reasonable efforts to notify you in advance, but urgent action may be taken without notice where necessary to protect people, property, or the facility.

Cancellation, Early Termination, and Refunds

You may cancel a booking before the storage period starts by giving notice in accordance with the cancellation terms stated at the time of reservation. Where no specific cancellation period is stated, a reasonable notice period will apply. Any deposit, reservation fee, or advance payment may be refundable in whole or part depending on the timing of cancellation and any costs already incurred by us.

Once the storage arrangement has begun, you may terminate it by giving the notice period required under your agreement and removing all goods before the end date. Charges are usually payable for the full notice period, even if the unit is emptied earlier. If goods remain in the unit after termination or expiry of the agreement, we may continue to charge storage fees until the unit is properly cleared and returned to us in an acceptable condition.

If we cancel your booking before commencement for reasons not caused by you, our liability will be limited to returning sums paid for the unused period, except where additional compensation is required by law. We are not responsible for indirect losses such as wasted transport costs, missed business opportunities, or consequential expenses arising from a cancellation, except where such exclusion is prohibited.

Liability, Insurance, and Risk

Your goods are stored entirely at your own risk, subject to any mandatory legal protections that cannot be excluded. We do not insure your belongings and strongly recommend that you arrange adequate insurance cover for the full replacement value of your items, including cover for theft, fire, flood, accidental damage, pest damage, and transit if relevant. You are responsible for notifying your insurer that the goods are being held in storage.

To the fullest extent permitted by law, Roehampton Storage will not be liable for loss or damage to goods caused by events beyond our reasonable control, including weather events, civil disturbance, power failure, vandalism by third parties, or failure of items not under our direct control. We are also not liable for loss arising from the inherent nature of stored goods, such as deterioration, mould, corrosion, shrinkage, infestation, or decay, unless caused by our proven negligence where liability cannot be excluded.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Where we are found liable for a loss that can legally be limited, our total aggregate liability will be restricted to a reasonable amount proportionate to the storage fees paid for the relevant period, unless a higher cap is required by law.

Prohibited Goods, Waste Regulations, and Environmental Compliance

You must not store any goods that are illegal, dangerous, contaminated, odorous, explosive, flammable, corrosive, toxic, stolen, or otherwise unsuitable for storage in a shared facility. This includes, without limitation, weapons, ammunition, fireworks, asbestos, chemicals, biological waste, gases, fuel, live animals, perishable food, or any item that may attract pests or create a health and safety risk. We may refuse access, remove prohibited items, or terminate the agreement if such goods are found.

You are responsible for ensuring that all waste arising from your use of the unit is handled lawfully. No rubbish, debris, packaging, liquids, or contaminated materials may be left in or around the unit unless expressly permitted. Any waste disposal must comply with applicable UK environmental legislation, and you must not use the storage premises for fly-tipping or illegal dumping. If we are required to remove waste left by you, we may charge you all reasonable costs associated with collection, segregation, transportation, disposal, and any related compliance measures.

You must also comply with all regulations relating to hazardous substances, duty of care, and environmental protection. If your goods are subject to special handling requirements, you must inform us before storage and obtain our written approval. Failure to comply with waste regulations or environmental laws may result in immediate termination, notification to authorities where appropriate, and recovery from you of any losses, penalties, or cleanup costs incurred by us.

Access, Security, and Lost Property

Access to the storage facility and unit will be permitted only in accordance with the agreed access conditions and subject to satisfactory payment status. We may restrict access for maintenance, emergencies, inspections, security concerns, or other operational reasons. You are responsible for ensuring that anyone you authorise to access the unit is trustworthy, informed of these terms, and properly supervised if necessary.

We may retain, remove, or dispose of items left outside the unit, in communal areas, or in a manner that creates obstruction or risk. Any items found after termination may be treated as abandoned if not collected within a reasonable period and after notice where practicable. We may charge storage, handling, and disposal fees for abandoned property and may sell or dispose of it in accordance with applicable law if sums remain unpaid.

If you lose a key, lock code, access card, or other security device, you must notify us promptly. Replacement, rekeying, or access assistance may incur charges. We are not responsible for delays or loss caused by your failure to safeguard access equipment or by allowing unauthorised persons to use it.

Termination, Default, and Enforcement Rights

We may terminate the storage agreement immediately if you commit a serious breach of these terms, fail to pay amounts due, use the unit unlawfully, create a safety risk, or provide false information materially affecting the contract. In less urgent cases, we may give notice and an opportunity to remedy the breach where appropriate. Termination does not remove your obligation to pay all outstanding amounts or to remove your goods by the required date.

If you default on payment or fail to collect your goods after termination, we may exercise any rights available to us under contract, common law, or applicable statutes, including retention of goods, sale of goods where lawful, or recovery of costs. Any proceeds from a lawful sale may be applied first to outstanding charges, then to the reasonable costs of sale and disposal, with any surplus handled in accordance with the law.

You remain liable for charges until the unit is fully vacated, the lock removed, and all keys or access devices returned or disabled as instructed. Any delay in clearing the unit, or failure to comply with a move-out procedure, may result in continuing charges and additional administrative fees.

General Provisions and Governing Law

These terms form the entire agreement between you and Roehampton Storage in relation to the storage services, except for any written variation signed or otherwise confirmed by us. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any breach will operate as a waiver of future breaches unless expressly stated in writing.

We may update these terms from time to time to reflect legal, operational, or commercial changes. Any revision will apply from the date notified or published, except where a change affects an already active fixed-term booking and the law requires otherwise. Your continued use of the storage service after a change becomes effective will constitute acceptance of the updated terms.

The agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. These terms are intended for use as a service legal page and should be read alongside any specific booking confirmation or written variations that apply to your storage arrangement.